Customer Service Executive

Full time @Beacongate Limited posted 3 years ago in Customer Service & Support Email Job

Job Detail

  • Job ID 17440
  • Career Level Mid-Level
  • Experience 3 Years
  • Qualifications Bachelor’s Degree (BSC)

Job Description

Duties

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possesses excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Requirements

  • Interested candidates should possess a BSc Degree qualification
  • 3 – 4 years of work experience.

Salary

  • N100,000 – N120,000 monthly.

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