Job Description
Your Role
- Manages customer complaints and delivery satisfying customer service
- Steers the management of orders from creation to invoicing, including customer negotiation
- Ensures high quality and efficiency of CS processes, steers and monitors Service KPIs of CS
- Acts as point of contact between customers and internal functions (Marketing, PD, Quality, Management etc.)
- Maintains high level services and improves planning accuracy, incl. new customers implementation
- Identifies and improves department bottle necks
- Systematicaly develops Teams and Talent in the respective Customer Service organisation
Your Skills
- Bachelor’s Degree
- Minimum of 7 years’ work experience in Supply Chain Management
