Account Manager (ISP)

Job Detail

Job Summary

We are looking for an Account Manager to create long-term, trusting relationships with our customers.
The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.
Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.
Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

Serve as the lead point of contact for all customer account management matters.
Build and maintain strong, long-lasting client relationships.
Negotiate contracts and close agreements to maximize profits.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status.

Requirements

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
Experience delivering client-focused solutions to customer needs.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills.
Demand on the job: All candidates must have ISP experience.

Salary
Very Attractive