Contact Centre Service Agent

Full time @RENMoney in Customer Service & Support Email Job

Job Detail

  • Job ID 7374
  • Career Level Mid-Level
  • Experience 3 Years
  • Qualifications Bachelor’s Degree (BSC)

Job Description

The position

We are currently seeking to employ a Contact Center Service Agent to provide top-notch service to customers with speed, convenience and expertise thereby maintaining a friendly business relationship.

Responsibilities

  • Meet performance, KPIs, service level, quality standards, and customer satisfaction rates/standards.
  • Receive calls, chats, emails, and other interactions from existing customers with account enquiries, requests, and complaints and provide first level support.
  • Log requests and complaints that require resolution from other units (second level) and follow up to ensure they are resolved within SLA.
  • Provide correct and complete information to customers on the organization’s products and services.
  • Make outbound calls to customers and potential customers.
  • Assist customers through the Renmoney onboarding platforms (website, mobile app, etc.) via chat or phone call.

Requirements

Required:

  • University degree or equivalent standard
  • 2+ years of experience in sales related field
  • Experience with customer service relationship

Preferred:

  • Strong detail orientation and communication/listening skills.
  • Willingness to work a flexible schedule and occasional overtime when needed.

This job is perfect for you if you

  • Enjoy adding structure and developing approaches to ambiguous problems
  • Are a self-starter, take initiative, work collaboratively, and can self-manage in ambiguity
  • Have excellent verbal and written communication skills
  • Are excel and numbers-savvy and very detail oriented

You will not enjoy this job if you

  • Work best in structured, hierarchical settings
  • Require clear, pre-set deliverables and constant direction
  • Are used to working in/with a large team

What’s in it for you

You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

Other jobs you may like