Research & Development Technical Support Officer

Full time @Concept Group in Networking & Telecommunications Email Job

Job Detail

  • Job ID 6761
  • Career Level Mid-Level
  • Experience 2 Years
  • Qualifications Bachelor’s Degree (BSC)

Job Description

Job Summary

  • The Technical Support officer is expected to carry out pre-deployment operations (Quality Assurance / Control tests et al) for all hardware-based products, provide hardware and platform support for new and existing products, carry out troubleshooting of all issues related to the hardware and advanced platform.

Duties & Responsibilities

  • Serve as first level of escalation for all hardware and platform-related issues.
  • Carry out configuration of all outgoing hardware in preparation for deployment/installation
  • Carry out pre-deployment testing of all hardware to ensure quality control standards are met.
  • Provide solutions to technical issues with existing products, integration of client-specific requirements and expansion of functionalities via new settings and configurations.
  • Ensure all devices deployed to client meet firmware update requirements
  • Prepare test reports and documentation of problems solved
  • Field service activities including preliminary / feasibility inspections and deployment / integration / execution.
  • Evaluation, testing and experimentation of potential product samples and subsequent bulk procurement.
  • Provide necessary support to Implementation, Recovery and Control units.

Qualifications / Requirements

  • Bachelor’s Degree in Electrical / Electronic Engineering
  • 2 – 5 years work experience
  • Relevant knowledge of embedded systems and electronic circuits
  • Experience with a microcontroller or PLC systems
  • Ability to carry out data analysis
  • Solid troubleshooting skills and the ability to diagnose and solve difficult problems
  • Desire to work in a fast-paced environment
  • Desire to develop a deep understanding of the business and end-user needs
  • Ability to resolve complex issues in creative, efficient, and effective ways
  • Ability to interpret wiring diagrams
  • Ability to work independently and pro-actively
  • Excellent written and oral communication skills.

Job Knowledge:

  • Knowledge of Remote Terminal Units
  • Knowledge of Electrical / Electronic Circuits
  • Knowledge of Electronic Sensors
  • Knowledge of Electronic / Electrical systems
  • Knowledge of Microcontroller and Microprocessor-based designs.

Skills / Competencies:

  • Sensor technology
  • Python, C or C++
  • Microsoft Office Suite
  • G-Suite
  • Problem Solving
  • Hardware configuration and diagnosis.

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