Online Customer Service

Full time @Owens and Xley in Customer Service & Support Email Job

Job Detail

  • Job ID 6254
  • Career Level Mid-Level
  • Experience Less Than 1 Year
  • Qualifications Bachelor’s Degree (BSC)

Job Description

Descriptions

  • Post daily on the Instagram page to drive customer retention
  • Receive and make customer calls.
  • Record documentation of all customer interactions with contact details.
  • Reply all DM’s and emails
  • Support the sales team with daily sales
  • Review outstanding payments
  • Keep records of customers and seller’s testimonials.
  • Create and post content on Instagram/Website/Blog.
  • Give daily operations feedback details to management.
  • Participate and organize successful pop up shops for the sales of stock.
  • Do any other tasks as assigned.

Requirements

  • OND in a relevant field.
  • Proven work experience (Minimum of 1 year) in a similar role.

Skills:

  • Must be able to resolve and escalate customer complaints
  • Must live on the Island.
  • Strong use of Instagram

Salary
N70,000 / month.

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