Executive Assistant: Customer Relationships

Full time @The People Practice in Customer Service & Support Email Job

Job Detail

  • Job ID 4194
  • Career Level mid_level
  • Experience 3 Years
  • Qualifications degree-bachelor

Job Description

To assist CEO in organizing Media, Public and Customer Relations plan and activities for the company

Responsibilities

  • Executive Assistant to the CEO
  • Maintains the calendar of the CEO
  • Coordinate CEO’s Schedules & Itineraries
  • Attends to external parties (Guests, Visitors, Partners, Vendors, etc.)
  • General Administration

 

Customer Relationship Management Champion

  • Manages primary customer interfaces: i.e. Showroom Welcome Desk, Social Media, Telephones, Emails and Websites
  • Interacts with customers visiting the Showroom and intimates them with portfolio of products and services
  • Aims to provide world-class, satisfactory experience to customers at all time.

Focused on the WOW Factor

  • Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations
  • Follow up with customers and clients based on their requirements and ensure that needs are fulfilled to client’s satisfaction
  • Apply great sensitivity to client’s needs at all times during the design and execution of solutions and always aim, in collaboration with the Design & Execution teams, towards the customers’ satisfaction
  • Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations.

Events Manager

  • Design, plan and execute events working with the CEO and external parties (partners, consultants, etc.)

Qualifications

  • Second Class Upper 1st Degree in any relevant field
  • Minimum 2-3 Years Post-NYSC Experience

Competencies required

Functional Competencies

  • Strategic & Business Perspective, Customer Engagement & Needs Assessment
  • Product/Service Knowledge, Market & Customer understanding
  • Human Relations skills
  • Database Administration and Information Gathering & Analysis
  • Events Planning, Budgeting & Management
  • Quality Management
  • Influencing/Negotiation
  • Quality Management

Organizational Competencies

  • Oral and Written Communication
  • Planning, Personal Organization & Personal Effectiveness
  • PC/personal productivity tools – Words for windows, Excel, PowerPoint, Microsoft project and Electronic mail
  • Social Media Competency

Attributes

  • Integrity
  • Innovation/creativity (Ability to think outside the box)

Required skills

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