Customer Solutions Associate

Full time @Branch International posted 3 years ago

Job Description

Job Overview

You will be responsible for providing an inspiring and delightful experience for our customers. This role is based in Lagos, and will report to the Customer Solutions Manager.

Ideal candidates should be extremely flexible with scheduling, working shifts, working weekends, and occasionally holidays, within a 5-day work week.

Responsibilities

  • Delivering efficient, friendly responses to customer inquiries and building our brand via our text-based chat platform
  • Responding to customer inquiries via Social Media platforms like Facebook, Twitter, E-mail, Instagram & Google Play
  • Escalating customer feedback and IT issues to help improve our product

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