IT Support Manager (ISP)

Full time @Ascentech Services Limited
  • Post Date : October 28, 2022
  • Apply Before : November 11, 2022
  • 0 Application(s)
  • View(s) 3
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Job Detail

  • Job ID 22025
  • Career Level Mid-Level
  • Experience 3 - 5 years
  • Qualifications BA/BSc/HND

Job Description

Location: Oregun – Ikeja, Lagos
Industries/Sector: Telecom/ISP

Job Brief

We are looking to hire a skilled IT support engineer to assist our clients with all IT related technical support issues
As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.
You may also be required to install new software applications and train clients on proper application use.
To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills.
Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.

Responsibilities

Installing and configuring client computer systems.
Responding to client IT support requests.
Meeting with clients to diagnose software, networking, or hardware issues.
Providing technical support on-site or via remote-access systems.
Offering solutions that meet the needs of the client.
Repairing hardware malfunctions, software issues, and networking problems.
Maintaining good client relations.
Tracking and managing work records.
Compiling job reports.

Requirements

Bachelor's Degree in Information Technology or Computer Science.
3 – 5 years Proven work experience as a technical support engineer.
Knowledge of web services, API, and IP-based protocols.
Experience with scripting languages such as Perl or Shell.
Knowledge of computer hardware and networking systems.
Good time management skills.
Good interpersonal skills.
Ability to troubleshoot complex hardware and software issues.
Excellent written and verbal communication skills.
Ability to think critically.

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