Job Description
What You Will Do
Create extensive audits primarily in Survey-to-Go software, to be used by Quality Assurance team
Conduct first level analyses of audits conducted by Quality Assurance team to identify key issues/trends to be resolved based on data gathered
Create regular written summary and detailed reports of Quality Assurance audits, issues, resolutions and recommendations
Create periodic presentations on Quality assurance activities to State Program director and other stakeholders as required
Follow up with applicable Bridge managers in the affected functions to ensure resolution of identified issues in a timely manner
Manage a field team of over 20 Quality Assurance Associates
Oversee the Quality Assurance Associates to ensure all duties as assigned are carried out.
Manage the Quality Assurance Associates route maps and budgets.
Validate the work of Quality Assurance team on a regular basis. This requires constant field travel.
Ensure all the issues reported to HQ by the Quality Assurance Associates are accurate.
