Customer Service Representative

@Fibrehub Internetworking Limited
  • Post Date : October 25, 2022
  • Apply Before : February 21, 2024
  • 0 Application(s)
  • View(s) 3
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Job Detail

  • Job ID 21569
  • Career Level Mid-Level
  • Experience 2 Years
  • Qualifications General Certificate of Education Advanced Level

Job Description

Duties and Responsibilities

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer'scomplaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain clients’ accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call-handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Resolve customer complaints via phone, email, mail, or social media.

Requirements

Bachelor's Degree / HND qualification
At least 3 years experience in sales
Prior experience as a salesperson in telecommunication.
Proximity to Ikeja and its environs
Male preferably.

Salary
N40,000 – N60,000 / month.

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