Job ID 21398
Career Level Mid-Level
Experience 2 Years
Qualifications Bachelor’s Degree (BSC)
Solicit Future conference business for the hotel in assigned market areas. Maintain and exceed sales targets defined by the management. Also, able to work under pressure, meet deadlines and achieve daily and monthly targets, whilst offering a very high level of Customer Service.
Additionally Work directly with key decision makers from Corporate, negotiating rates and confirming their accommodation, meetings and events.
Receiving, handling and converting Meetings, Events and Group enquiries.
Planning events in conjunction with the client.
Presenting and selling available and suitable banquet/event options to the highest possible standard.
Contact Meeting Planner by mail, telephone, customer outings and site inspections.
Arrange and carry out Hotel show rounds.
Ensure the complete administration and execution of all planned events.
Negotiate space, dates and rates to obtain booking goals while focusing on shoulder and off-season business.
Identify need periods and undertake a comprehensive program of sales activity to secure new and ad-hoc business minimizing the impact of low activity periods.
Actively manage business bookings, record denials, and make network referrals.
Make commercial decisions to maximize income on a daily basis.
Encouraging repeat business through excellent customer service and inquiry handling.
Build strong relationships with customers to fully understand their needs.
Each month review the next 6 months’ availability to highlight high or low-demand dates and take steps to minimize the risk of any shortfall or overbooking.
Ensuring all inquiries are recorded accurately in the Event Enquiry application.
Bring in direct guests through online marketing and advertising.
Helping the hotel to identify new avenues of business and bring in more banquet events to the hotel.
Assist in the preparation and monitoring of sales, department and budgetary reports as and when required.
Other duties and tasks assigned by the management within the job scope.
At least 5 years of experience in a similar role in a 5-Star hotel.
Bachelor Degree in a relevant field.
Great Customer service skills
successful sales track record in direct sales and an ability to develop targeted prospect databases.
Good interpersonal and presentation skills.
Honest, disciplined and dedicated to duties.