Customer Service Representative English and French speaking

Full time @Exinity Group in Customer Service & Support Email Job

Job Detail

  • Job ID 2039
  • Experience Fresh
  • Qualifications certificate

Job Description

We are looking for people who are passionate about making a strong contribution to Exinity Group’s growth in the southern region of Nigeria to join our team. The Customer Solutions Representative will be responsible for all clients ensuring on-going support and value throughout the client journey cycle (registration, deposit, trading, withdrawals, client training etc.) using soft selling skills.

Duties and Responsibilities

  • Assist clients worldwide through a live support;
  • Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
  • Demonstrate impeccable telephone etiquette and management;
  • Handle back office queries;
  • Support clients with technical and troubleshooting issues;
  • Report to the management;
  • Deal with complaints of a varying nature promptly and effectively;
  • Provide support and troubleshooting on MetaTrader platforms;
  • Liaise with all departments to resolve issues;
  • Liaise with the Compliance Officer regarding complaints and approval of accounts;
  • Provide all relevant information to clients regarding documents and materials for becoming a client.
  • Requirements
  • Language skills: Fluent English and French speakers
  • Excellent spoken and written communication skills required
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Knowledge of Meta Trader platforms will be considered an advantage
  • Previous experience in a similar position will be considered an advantage

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