Partner Operations Manager

Full time @Bolt posted 3 years ago

Job Description

We are looking for a Partner Operations Manager to help us build our Bolt Food partner operations efforts. You’ll be responsible for discovering and driving performance improvements across the Restaurant & Grocery Operations organization.

It’s an exciting once-in-a-lifetime opportunity as you would work with smart people from HQ and your local market, have regional and global impact, come up with scalable solutions to operational problems, and see results of your work each day.

Team Management. You’ll manage all the Partner Operations teams in the market and coordinate with other departments to make our operation more efficient.

Project Management. You will work closely with other teams in order to resolve the most challenging issues in restaurant performance.

Partner Onboarding and menu uploading. Each month we onboard hundreds of new restaurants and grocery stores and the Operations team is responsible for this task. We expect for you to find the best and most efficient way to enhance this process as well as improve our current service level agreements.

Review key operational metrics. Availability rate, churn, rejected orders, cooking time, average ratings, delayed orders – these and other metrics define success of our marketplace business. You will be looking for ways to improve these metrics.

Performance Management. Discover key performance management metrics (efficiency, productivity, timing) for all partner operations teams in the market.

Automate. You will automate and standardize as many processes as you can in order to decrease operational costs and enhance our overall service level agreements.

Scale and improve workflows. You will review current restaurant operations processes and SOPs and will define new workflows that are more scalable and will boost efficiency of local teams. Some of these topics should include restaurant onboardings, photography, content display & curation as well as requests resolution that comes from restaurants.

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