Customer Success Associate

Full time @Regroup Email Job

Job Detail

  • Job ID 1746
  • Experience Fresh
  • Qualifications certificate

Job Description

You will be responsible for:

 

  • Develop a Healthy Customer Relationship
  • Evaluate and Analyze Customer Needs
  • Manage customer’s expectations, communication, and troubleshooting
  • Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support
  • Act as a Customer Advocate
  • Collaborate closely with team members to support renewals and expansion opportunities
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
  • Build Trust and Transparency with Clients
  • Promote Customer Loyalty and software adoption

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