Idowu Adubiaro

Phone: 2340816 445 9267

Sector: Marketing, Advertising and PR

Member Since, June 16, 2021

About Me

  • Highest Academic Level  Bachelor’s Degree (BSC)
  • Age  23 - 27 Years
  • Gender  Male
  • Industry  Marketing and Communication

About me

I am an assertive and disciplined individual with three years working experience in digital marketing and customer service roles.
I have worked at Jumia as a Telesales/customer service agent and at Ecobank as a customer service consultant.
At Ecobank i am with a team that operated various channels through which customers can contact the bank (e.g email, call, web, etc).
I am very well experienced in receiving inbound calls, making outbound calls, logging complaints for escalation and resolution as well as upselling to current and prospective customers to met key performance metrics.
I am proficient in the use of customer relationship management software (CRM), MICROSOFT office suite products; OUTLOOK, WORD,PPT and EXCEL.
I thrive in roles that require me to interact with people which makes me a very good team player and i absorb information fast.

Education

  • B.TECH MARINE SCIENCE AND TECHNOLOGY (2011 - 2016) FEDERAL UNIVERSITY OF TECHNOLOGY, AKURE

    the study of the physical, chemical, and biological features of the ocean, including the ocean\'s ancient history, its current condition, and its future

Work & Experience

  • JUMIA (2019 - 2019 ) CUSTOMER SERVICE

    - Customer Service - Customer Relation - Telesales -Compiling sales report

  • ECOBANK ( - Present ) LOAN OFFICER AND CUSTOMER SERVICE CONSULTANT

    Premier and Advantage Customer service Agent (High Net-worth Individuals) - Credit card handling for the entire affiliate (Nigeria). - Interswitch, Extra-switch and Master-switch operator. - Customer support for Debit and Credit card notifications on transactions. - BVN validation portal. - CORE BANKING APPLICATION (FLEXCUBE etc) - Customer complaint resolution management -CRM (Proficient user) - MICROSOFT OFFICE SUITE (WORD, EXCEL, PPT, OUTLOOK)

Expertise

DIGITAL MARKETING
CUSTOMER SERVICE

Languages

ENGLISH
Proficient
YORUBA
Intermediate
GERMAN
Beginner

Portfolio

 
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